Barnard Cook have built a successful dedicated block and estate management office and are proud to have received excellent feedback from clients. We manage blocks exclusively across the Greater London, Herts and Essex areas and offer an exceptional level of service. We adhere to the ARMA-Q Consumer Charter and Bye-Laws, widely recognised as the best practice for managing agents. All client funds are held in dedicated bank accounts and in accordance with the RICS Service Charge Residential Management Code.
Our company ethos is to provide a quality service with a personal touch. We have a published Service Level Agreement that outlines the minimum level of service and response you can expect.
Our comprehensive block management service includes the following:
Dedicated IRPM qualified property managers and accounts administrators.
Regular site visits and dilapidation reports.
Full financial planning to include: annual service charge budget preparation, regular financial reports, administering dedicated client and reserve bank accounts and preparation of year-end accounts paperwork.
Arranging and overseeing all aspects of a blocks maintenance and upkeep.
Advising on a wide variety of leasehold related matters.
We understand that the needs of each client are unique and so we will work with the appropriate party to tailor an approach suitable to your block.
There are three aspects of management that we strive for above all else:
Visibility: Your property manager will always be available to you and their work will be visible and effectively communicated.
Responsiveness: We ensure all leaseholder queries and maintenance issues are dealt with swiftly and effectively whilst people are kept up to date with progress.
Transparency: We ensure all service charge demands are explained in detail so leaseholders understand exactly what they are paying for.